Order Exchange for Multi Channel Retailers

Order management that is flexible, affordable, and easy to deploy. Three flavors of in-store pickup and world-class customer care also included.

Coex Private is a robust order management solution powered by the same engine that powers order management for over 600 branded manufacturers on Shopatron. As a hosted solution, Coex Private is easier and less expensive to deploy than complex installed-software solutions. A significant benefit is lowered risk: clients can cancel use of Coex Private at any time.

With more than 100 clients deployed with an in-store pickup solution, Shopatron brings unparalleled experience along with Coex Private. Customer care, including multi-lingual call center support, is delivered by a professionally trained staff. Branded customer care is available for enterprise customers.

It’s the biggest trend in Internet retailing: in-store pickup of online orders. While few would have predicted it five years ago, shoppers have gravitated to retailers who offer freedom-of-choice in delivery of online orders. Still, many small and mid-size fulfillers have not been able to launch in-store pickup programs.

• In-store pickup and multi-channel trend
  • 55% of consumers try the Shopatron in-store option
  • 96% of Shopatron in-store consumers rate the experience as "Good" or "Excellent"
  • 1 in 4 In-Store Pickups result in additional in-store sales

Shopatron’s private order exchange overcomes the two biggest hurdles these fulfillers have faced: high technology costs and operational challenges in running the program.

With over seven years of experience in handling distributed order fulfillment and working with front-line retail staff in online order fulfillment, Shopatron is the most experienced global provider of in-store pickup solutions.

Benefits

• Simple and affordable technology to provide great consumer fulfillment experiences, including in-store pickup, from your website
• Seamless payment processing, fraud prevention, order logistics, and returns/exchanges management
• Ongoing operations support for front-line staff and shoppers
• Proven order support capabilities
• Seamless integration of orders streaming from Shopatron-enabled manufacturers’ websites (applicable in industries where Shopatron has a set of deployed branded manufacturers)