Customer Support & Fraud Management

Let Shopatron take the hassle out of eCommerce with a dedicated support center for shoppers and cost-free training for your employees to ensure great consumer experiences.

Shopatron customer care and support includes call center, email and self-service web-based support options for shoppers. In addition to standard support, enterprise-class support can be provided as a complete, branded set of services or to complement existing customer service operations.

1TEAM = World-Class Customer Experiences

1TEAM is Shopatron's commitment to the best customer experiences online and in stores. As 1TEAM, Shopatron and our stores work together to meet the customers expectations on every order.

Consumer support starts with proactive messaging and simple-to-use self-help tools online. With every order, we send regular order status emails, so shoppers know where to pick up their products or when to expect them on their doorsteps. For shoppers needing a personal touch, we provide two dedicated call centers in the U.S. and Europe to provide around-the-clock support.

Online consumer self-service is available 24 hours a day, so any shopper can conveniently check the status of any order, initiate a return or exchange, or change their account information whenever they like.

In North America multi-channel retailers and consumers call (877) 412-SHOP for standard, Shopatron-branded support. Custom toll-free numbers and call agent scripting are available for enterprise customers.

In Europe, customers call +44 (0)1793 716099 for standard, Shopatron-branded support. Custom phone numbers are available for enterprise customers.

Shopatron provides call center support in local languages, wherever fulfillment partners are located. Currently, we operate in English, French and German, with additional languages on the way.