1TEAM

1TEAM is Shopatron's commitment to the best customer experiences both online and in stores. Together as 1TEAM, Shopatron, its client brands and fulfillment partners work with one another to meet customer expectations on every order.

About the 1TEAM Program

Fulfillment partners, merchants and Shopatron make up 1TEAM, working together to deliver one great customer experience after another. 1TEAM is a way for all of us involved in the Shopatron exchange to emphasize our commitment to excellent customer service.

About the 1TEAM Elite Program

The 1TEAM Elite program provides fulfillment partners with incentives for Shopatron participation and excellent customer service, including significantly lower fees, "elite" status incentives and a Fulfillment Partner of the Month program.

How a Fulfillment Attains 1TEAM Elite Status

Shopatron fulfillment partners that fulfill $15,000 in orders a year and consistently deliver excellent customer experiences will achieve 1TEAM Elite status. Fulfillment partners maintain this status by continuing to fulfill orders at the same rate and to consistently deliver excellent customer experiences.

All new fulfillment partners get 1TEAM Elite status for the first year on Shopatron. Fulfillment partners who activated their accounts before July 1, 2010, will get 1TEAM Elite status until July 1, 2011.

Merchant Visibility of 1TEAM Status

Shopatron is planning to provide the ability for merchants to see the status of their fulfillment partners by clicking the 'My Retailers' link in the Shopatron system. All fulfillment partners will be given 1TEAM Elite status until at least July 1, 2011.

1TEAM Elite and the Order Assignment Process

Shopatron has not changed the geography-based order assignment process. Upgrades are coming soon, allowing brands to give some preference to local fulfillment partners that consistently deliver superior customer experiences.

Losing 1TEAM Elite Status

There are a few ways a fulfillment partner can lose 1TEAM Elite status:

1. After the initial one-year period, the fulfillment partner has not met the volume requirement of $15,000 in order processing over the year.
2. The fulfillment partner consistently fails to deliver excellent customer experiences.
3. The trial period ends and the fulfillment partner does not continue to meet the 1TEAM Elite criteria.

Supporting Excellent Customer Experiences

To support excellent customer experiences, a fulfillment partner should provide service in a quality-focused, fast, efficient and courteous manner. They should process their orders on time, pack them well with all required documentation, and enter tracking information quickly.

And they should make themselves available to customers when order follow-up is required.

In the Shopatron system, fulfillment partners receive ongoing consumer feedback that details their customer service rating and other fulfillment statistics. Great fulfillment partners will monitor these metrics to help effectively manage their success in creating rich customer experiences.

Meeting 1TEAM Elite Volume Requirements

At Shopatron, we strive to increase the orders available to our fulfillment partners. We are investing heavily in programs that drive more traffic to our online stores and convert more of that traffic into sales for the brands our fulfillment partners already stock. Our efforts include online marketing initiatives like the Shopatron Affiliate Network and consumer conversion testing and upgrades.