Shopatron 3.0 Delivers Rich Customer Experiences

In the last year, Shopatron has heavily invested time and resources into its personnel, systems, processes, and products to create a rich experience for end-consumers. We’re excited to announce Shopatron 3.0, the result of this long-term, multi-faceted program.

To get all the details on the program, you can refer to the Frequently Asked Questions document in the Fulfillment Partner Support Center.

The key features of Shopatron 3.0 include:

More Richness

• Shopatron invested heavily for the last 12 months to provide our 5 Point Customer Experience commitment, which includes:
  1. Effortless shopping
  2. Rich product information
  3. World-class support
  4. Strong community connections
  5. Unlimited delivery options
• Shopatron upgraded the usability and functionality of online stores and websites using the onBlocks platform, adding new standard functionality such as product reviews, mobile-optimized stores and advanced product visualization tools.

More Efficiency

• Shopatron has developed new features like the “quick order request tool” to make fulfillment partners more efficient.
• Shopatron has dramatically improved system speed.

More Simplification

• Shopatron simplified fee structures adopting eCommerce industry standards and best practices.
• Shopatron has streamlined reports and statements to make accounting easier.

More Support

• Shopatron created 1TEAM, our commitment to excellent customer service.
• Shopatron created the Shopatron Promise to document our commitment to rich customer experiences. This resulted in improved customer support with shorter response times, additional service levels, and enhanced internal staff trainings. And we are extending the Shopatron Promise to include additional service commitments in 2011.
• Shopatron improved self-service tools and added additional customer service staff for peak order seasons.

More Rewards

• Shopatron is creating 1TEAM Elite program that provides fulfillment partner incentives for excellent customer service including significantly lower fees and "elite" status incentives
• We have also created a "fulfillment partner of the month" program to reward partners who consistently give customers great experiences.

More Online Marketing

• Shopatron appointed a new VP of Traffic & Conversion, who is tasked solely with driving more revenue and sales through the Shopatron order exchange.
• Shopatron created the Shopatron Affiliate Network to increase order volume on the order exchange.
• Shopatron launched advanced conversion tools like cart recovery, automated product recommendations and Facebook stores as new sources for orders.

What these improvements add up to is a world-class customer experience. That’s what Shopatron 3.0 is all about, because as we all know that more satisfied customers means more repeat buying, which means more sales.

For more information, please go to our FAQs. Or give us a call at 888-712-0100.