Customer Support & Fraud Management

Shopatron takes the headache out of eCommerce with U.S. and European call centers decidated to providing support for you and your shoppers.

Shopatron customer care and support includes call center, email, and self-service web-based support options for shoppers. In addition to standard support, enterprise-class support can be provided as a complete, branded set of services or to complement existing customer service operations.

1TEAM = World-Class Customer Experiences

1TEAM is Shopatron's commitment to the best customer experiences online and in stores. As 1TEAM, Shopatron, our client brands and our fulfillment partners work together to meet the customers expectations on every order.

Consumer support starts with proactive messaging and simple-to-use self-help tools online. With every order, we send regular order status emails, so shoppers know where to pick up their products or when to expect them on their doorsteps. For shoppers needing a personal touch, we provide two dedicated call centers in the US and Europe to provide around-the-clock support.

Online consumer self-service is available 24 hours a day, so any shopper can conveniently check the status of any order, initiate a return or exchange, or change their account information whenever they like.

In North America, merchants, fulfillment partners, and consumers call (877) 412-SHOP for standard, Shopatron-branded support. Custom toll-free numbers and call agent scripting are available for enterprise customers.

In Europe, customers call +44 (0)1793 716099 for standard, Shopatron-branded support. Custom phone numbers are available for enterprise customers.

Shopatron provides call center support in local languages, wherever fulfillment partners are located. Currently, we operate in English, French, and German. Additional languages will be added shortly.

Fraud Management

As your eCommerce payment processor, Shopatron takes complete responsibility for all payment errors and potential fraud. When we inform you that an order is ready to ship, we guarantee you will be paid for that order. No more worrying about payment information security, payment fraud rings, friendly fraud or late charge-backs. We make sure you and your retailers get paid - every time.

Fulfiller Support

To help fulfillment partners deliver the best possible experiences for shoppers around the world, Shopatron provides free and unlimited support and training. We’re always available to answer fulfillers’ order questions, to help fulfillers train front-line staff, to provide information to help track performance, and to address problems with delivery.